These Terms of Use ("Terms" or "Agreement") govern your access to and use of this website (the "Site"), which is owned and operated by FLORA SPA (the "operator," "we," "us," or "our").
By accessing, browsing, or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Site.
Headings are provided for convenience only and do not affect interpretation.
1.1. The Site is operated for the purpose of providing information about our wellness spa and enabling the purchase or booking of services, and where applicable, the purchase of physical goods and/or digital products (collectively, "Products").
1.2. These Terms apply to the use of the Site, all purchases and/or bookings made through or in connection with the Site, and the relationship between visitors, customers, and the operator.
1.3. By using the Site, you agree to be bound by these Terms.
1.4. Any purchases, bookings, or account access (if provided) are personal and non-transferable.
2.1. The Site may provide information, contact forms, booking and/or purchasing options, and access to Products.
2.2. Information may be collected automatically or voluntarily when interacting with the Site, as described in the Privacy Policy available on the Site.
3.1. If registration or account creation is required to access certain Products or services, you must provide accurate, complete, and current information.
3.2. Registration is optional unless specifically required for a particular Product or service.
4.1. We may update, modify, suspend, or discontinue the Site or any part of it at any time, with or without notice.
4.2. Certain services offered through the Site may depend on third-party providers. We are not responsible for the performance, reliability, availability, or acts/omissions of any third-party service.
4.3. Access to digital products may require internet connectivity and compatible devices. Access to physical goods depends on shipping conditions. These factors are outside our control.
4.4. We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control.
4.5. Technical issues may occur. To the maximum extent permitted by law, we are not responsible for losses resulting from such issues.
4.6. The Site and all Products are provided on an "as is" and "as available" basis, without warranties of any kind, except where required by applicable law.
4.7. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from the use of the Site or Products.
5.1. All content on the Site, including text, graphics, images, audio, video, design elements, trademarks, logos, and other materials (collectively, "Content"), is owned by or licensed to the operator and is protected by applicable intellectual property laws.
5.2. You may not copy, reproduce, distribute, publish, display, modify, transmit, or create derivative works based on any Content without our prior written permission, except as expressly permitted by law.
5.3. Unauthorized use may result in legal action.
6.1. The Site or Products may include general information or educational materials relating to wellness, relaxation, lifestyle, or similar topics.
6.2. Such information is provided for general informational purposes only and does not constitute medical, health, or other professional advice, diagnosis, or treatment.
6.3. You are responsible for seeking appropriate professional guidance for your personal circumstances, including consulting a qualified physician or healthcare provider regarding any medical condition or concerns before receiving any spa services.
6.4. We are not responsible for decisions or actions taken based on content found on the Site or in the Products.
7.1. To the fullest extent permitted by law, the operator is not liable for:
7.2. If liability is established in connection with a purchased Product, the total liability shall not exceed the amount paid for that specific Product, except where a greater liability cannot be excluded under applicable law.
8.1. The Site may include external links, embedded content, analytics tools, marketing technologies, booking tools, or payment processors.
8.2. We are not responsible for third-party content, performance, accessibility, privacy practices, or security.
8.3. Use of third-party services is at your own risk and may be subject to the third party’s terms and policies.
9.1. If you create an account, you must maintain the confidentiality of your login credentials and are responsible for all activity that occurs under your account.
9.2. Any unauthorized access or suspected breach must be reported to us immediately.
9.3. We may suspend or terminate account access if misuse, fraud, security issues, or violations of these Terms are suspected.
10.1. We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, war, governmental actions, public health emergencies, network outages, or other circumstances outside our control.
(Applies to physical goods, digital products, and services)
11.1. Purchases and/or bookings made through or related to the Site may include spa services (including appointments), physical goods, digital products, online content, subscriptions, or other services.
11.2. Prices displayed on the Site include applicable taxes unless stated otherwise.
11.3. Prices, Products, services, promotions, and offerings may change without prior notice to the extent permitted by law.
11.4. Payments may be processed on the Site or via external systems. You must provide accurate billing and contact information.
11.5. Delivery:
11.6. Risk of loss for physical goods transfers to the customer once the item is handed to the shipping provider, unless otherwise required by law.
11.7. If a Product becomes unavailable after purchase, you will be notified and either refunded or offered an alternative, as required by law.
12.1. Cancellations, returns, and refunds are handled in accordance with applicable consumer protection laws.
12.2. Where no specific legal requirements apply, the following general terms apply:
Digital Products
Cancellation is permitted within 14 days provided the product has not been accessed, downloaded, or used, unless otherwise required by law.
Physical Goods
Cancellation is permitted within 14 days of receiving the item, provided it is unused and in its original condition.
Return shipping may be the customer’s responsibility unless otherwise required by law.
Defective or incorrect goods will be replaced or refunded in accordance with applicable legal obligations.
Services
Cancellation is permitted within 14 days unless the service has already begun or been completed, or unless otherwise required by law.
12.3. Refunds will be issued using the original payment method unless otherwise required by law.
Customers agree to:
We may suspend or terminate access to the Site, and/or cancel orders or bookings, under the following circumstances:
These Terms are governed by the laws applicable in the jurisdiction where the operator is based, unless otherwise required by law.
Disputes must be resolved in the competent courts of that jurisdiction, unless otherwise required by law.
16.1. If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
16.2. We may assign or transfer our rights and obligations under these Terms to third parties, to the extent permitted by law.
16.3. These Terms constitute the entire agreement governing your use of the Site and supersede any prior or contemporaneous communications regarding the Site.
16.4. For inquiries, please use the contact details below or the contact details provided on the Site’s contact page.
FLORA SPA (Flora Wellness Spa - Dum Dum, Kolkata)
Address: Rajlakshmi Galli, Shivam Apartment, Dum Dum Rd, near Indira Maidan, Kolkata, West Bengal 700074
Phone: 7003727017
Email: florawellnessdumdum@gmail.com
