Privacy Policy

This Privacy Policy explains how FLORA SPA (Flora Wellness Spa - Dum Dum, Kolkata) ("we," "us," or "our") collects, uses, stores, and protects personal information ("Information") of individuals who visit or interact with this website (the "Site").

By accessing or using the Site, you agree to the practices described in this Privacy Policy.

You are not required to provide personal information; however, certain features of the Site may not function properly without it.

1. Information We Collect

A. Information You Provide Directly

We may collect information that you voluntarily submit through the Site, including:

Name, email address, phone number, and other contact details submitted through forms
Messages, inquiries, appointment requests, or other requests sent via our contact page
Any additional information that you choose to provide while communicating with us

B. Automatically Collected Information

When you visit the Site, we may automatically collect:

IP address
Browser type, device type, and operating system
Pages viewed, time spent on pages, and referring URLs
Cookies, pixels, tags, and similar technologies used for analytics, personalization, security, and advertising

C. Cookies and Tracking Technologies

The Site uses cookies and similar technologies for the following purposes:

To operate essential functions of the website
To analyze usage and performance
To provide personalization and/or advertising (where enabled)

You may manage cookie settings through your browser or through the cookie consent banner (if available). Disabling certain cookies may limit functionality.

2. How We Use the Information

We may use the collected information for the following purposes:

Website Operation: To operate, maintain, and improve the Site
Communication: To respond to inquiries, requests, and messages submitted through the Site
Analytics: To understand usage behavior and improve user experience
Security: To detect and prevent errors, abuse, fraud, or harmful activity
Advertising and Marketing: As described in Sections 3 and 4
Legal Compliance: To comply with applicable legal obligations, court orders, or regulatory requirements

We do not sell personal information.

3. Advertising, Pixels and Targeted Campaigns

We may use advertising and analytics tools such as Facebook Pixel, Google Ads, Google Analytics, or similar technologies to:

Measure the performance of our content and marketing
Improve campaign targeting
Deliver personalized advertisements

These tools may collect information such as the following:

IP address and device type
Browsing behavior and site interactions
Form submissions or contact details provided voluntarily

This information may be used to:

Create audiences for advertising campaigns
Serve relevant ads on third-party platforms
Improve marketing performance

You may opt out of targeted advertising through your browser settings and/or through platform-specific tools such as Facebook Ad Preferences or Google Ad Settings.

4. Marketing Communications, Mailing Lists, and Newsletters

If you subscribe to a mailing list, provide contact information, or otherwise consent to receive updates, we may send you:

Newsletters
Promotional offers
Service announcements
Invitations, events, or marketing messages

You may unsubscribe at any time by:

Clicking the "Unsubscribe" link in our emails (where provided)
Contacting us using the details in the Contact section below

Marketing communications are sent only when you have voluntarily opted in.

Service-related communications may still be sent where necessary to respond to your inquiry, fulfill your request, or operate the Site.

5. How We Share Information

Information may be shared only under the following conditions:

Service Providers: Trusted vendors may assist with website hosting, analytics, advertising tools, email delivery, communications, or security
Legal Requirements: Where required to comply with applicable laws or valid government requests
Business Transfers: In the event of a merger, acquisition, restructuring, or similar transaction

We do not share personal information with third parties for their independent marketing purposes.

6. Data Retention

Personal information is retained only as long as necessary for the purposes described in this Policy or as required by applicable laws.

After this period, information is securely deleted or anonymized, as appropriate.

7. Data Security

We implement reasonable technical and organizational measures designed to protect Information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

Access to your personal information
Correction or deletion
Restriction of or objection to processing
Withdrawal of consent (where processing is based on consent)

To exercise these rights, please contact us using the details provided in the Contact section below. We may require identity verification before processing your request.

9. Children's Privacy

The Site is not intended for individuals under the age of 18.

We do not knowingly collect information from minors. If we become aware that we have collected such information, we will delete it promptly.

10. Third-Party Links

The Site may include links to third-party websites or services.

We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before interacting with them.

11. Cookie Consent

When you first visit the Site, a cookie banner may appear (where implemented), allowing you to control non-essential cookies.

Essential cookies required for basic functionality cannot be disabled.

12. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

Business Name: Flora Wellness Spa - Dum Dum, Kolkata (FLORA SPA)
Address: Rajlakshmi Galli, Shivam Apartment, Dum Dum Rd, near Indira Maidan, Kolkata, West Bengal 700074
Phone: 7003727017
Email: florawellnessdumdum@gmail.com

13. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

The version of the Privacy Policy published on the Site at any given time is the version that applies and governs the collection and use of information.

Your continued use of the Site after updated policies are published constitutes acceptance of the revised terms.